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UMortgage Unveils Q1 Goals, Priorities, & Deliverables

January 5, 2023

UMortgage Unveils Q1 Goals, Priorities, & Deliverables

Following a massive year of growth capped by big-name additions in the month of December, UMortgage signaled its intent to continue to grow and develop its innovative platform after announcing its new Q1 Goals, Priorities, and Deliverables to kick off 2023. Each of these goals aims to fuel the continued growth of the UMortgage platform and aligns with its vision to create life-changing opportunities through homeownership.

UMortgage's 2023 Q1 Goals

#GetBetterEveryDay

Since UMortgage was founded in 2020, it has been committed to the evergreen resolution to Get Better Every Day. While every goal listed in this blog falls under the umbrella of individual and collective development, a high level of Report Up engagement will provide direct avenues for the company to continue to grow through transparent feedback and thoughtful solutions.

#CreateStrongCommunities

UMortgage is always looking to invest in the best and brightest stars of the mortgage lending industry. The goal to reach 500 total Loan Originators by the end of Q1 stays consistent with UMortgage’s commitment to continue to grow while also forecasting month-over-month business.

Concurrently, a growing roster of LOs will theoretically increase the number of communities that UMortgage is able to impact. Together with that goal is a goal of 1,000 total homeowners served, which directly feeds into UMortgage’s vision to create life-changing opportunities through homeownership.

#RelationshipsNotTransactions

UMortgage and its team of LOs have built their businesses by prioritizing Relationships, Not Transactions in their local communities. Onboarding new LOs can help reach those communities but retaining its team of loan originators through strong relationships and support ensures that the platform continues to maintain those communities across the nation.

To properly measure the impact our LOs make in their communities, UMortgage has also set benchmarks for total credit pulls and total loans locked in the quarter. Credit pulls are a leading indicator that allows UMortgage to predict the potential volume of locks across the following 30 days and total loans locked helps monitor progress on the evergreen goal of increased loan origination volume.

#ExperienceIsEverything

For UMortgage, Experience is Everything. This includes the client experience, realtor experience, and even the loan originator experience. The smoothest possible loan process is one of the aspects that makes UMortgage stand out against its competitors, making the goals under the #ExperienceIsEverything umbrella paramount to the success of the organization.

Faster cycle times are one of the most noticeable ways to foster a greater client experience. As UMortgage improves its operational processes, it has set the goal to maintain a 12-day cycle time from App Complete to CTC by the end of Q1. The measure of a better client experience can be seen directly with a high Net Promoter Score (NPS).

UMortgage has maintained a best-in-class NPS above 90 since Q2 of 2022 and will aim to maintain a score above 93 in Q1 of 2023. To ensure that the LO experience remains the best in the industry, UMortgage has created a LO-specific NPS survey and will aim to achieve a score above 90 for the quarter.

#OwnTheMoment

To continue to promote accountability and improve every day, UMortgage prioritizes the ability to Own the Moment. Credit pull-to-funded pull-through and lock-to-funded pull-through metrics measure UMortgage’s operational efficiency and will help improve these processes throughout the quarter.

Additionally, a lower active loan escalation rate will allow the organization to identify the types and frequencies of escalations received week-over-week. These evaluations will help identify real-time coaching opportunities which may shed more light on Report Up & peer-to-peer themes.

Finally, to keep the company accountable in achieving these goals that have been set, UMortgage will aim to accomplish 90% of the deliverable commitments completed during the prior quarter. This is a metric that reflects how well UMortgage was able to forecast projects that impacted the business, allocate the right resources towards these goals, and stay committed and focused on the delivery of these goals.

At the Executive Leadership level, it’s crucial that the company continues to spend the right time, money, and resources on projects that will continue to help UMortgage grow and develop into the best mortgage platform for loan originators, real estate agents, and borrowers.

If you’d like to learn more about the UMortgage platform and its big plans for 2023, sign up for the weekly UMortgage Discovery Call which occurs every Thursday at 2pm EDT.

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NewsOctober 25, 2023

Nation's #1 VA Loan Originator Joins UMortgage

Patton Gade—the #1 VA Loan Originator and #89 Top Purchase Volume Loan Originator in the Nation, per the 2023 Scotsman Guide Rankings—announces that he has joined UMortgage as its National Director of Military Lending. In his role, Gade will continue to originate loans while leading UMortgage’s new Military Lending Division which will strive to increase access to homebuying opportunities for members of the military community and change the narrative and negative stigmas associated with VA loans within the mortgage industry. “I’m thrilled to join the UMortgage platform and team up with its already impressive team of VA Loan Originators,” said Gade. “Our vision at UMortgage is to educate and serve veterans through their homeownership journey with the same selfless passion in which they served our country.” As a graduate of the United States Military Academy at West Point, he’s dedicated his career in the mortgage industry to help create life-changing opportunities through homeownership for active service members, Veterans, and their families. Upon his arrival at UMortgage, Gade will join forces with fellow top Veteran Loan Originator and West Point alumnus, Jay Bunte, to bolster UMortgage’s VA offerings and coach its LOs to better serve Veteran homebuyers. In 2023, more than 20% of the loans originated by UMortgage LOs were VA loans. With Gade leading its Military Lending Division, UMortgage hopes to continue to increase those figures. Bunte, who ranked #28 in the Scotsman Guide’s 2023 Top VA Volume, expressed a profound excitement to help create such a high-quality sales division purely dedicated to helping serve former and active service members and debunk preconceived myths regarding VA loans. “It’s a privilege to have the opportunity to work with and learn from someone like Patton who has such an incredible passion for serving and educating our Veterans and active service members,” said Bunte. “There’s no shortage of misconceptions surrounding VA loans and Veteran homebuyers within our industry. The military division that we are creating will do a lot to correct those narratives and help us better serve our service members.” If you’re interested in learning more about what UMortgage is doing to help independent mortgage brokers grow their businesses, sign up for its weekly Loan Originators Powered by UMortgage discovery call which is hosted every Thursday at 2pm ET. About UMortgage UMortgage is a nationwide loan origination company committed to transforming the mortgage industry through innovation, exceptional growth, and dedication to client experience. With more than 300 Loan Originators, an industry-best 95 net promoter score (NPS), and 250% year-over-year growth, UMortgage is growing in a shrinking market, demonstrating its adaptability, and showing an unwavering commitment to providing top-tier service to its clients. Visit www.umortgage.com/careers/loan-officers for more information.

NewsSeptember 29, 2023

Ben Suttin & Andrew Pinzon Expand UMortgage & NXT’s Large Footprint in Texas

SAN ANTONIO, TEXAS — Sept. 29, 2023 — UMortgage, a national mortgage platform dedicated to providing Loan Officers with the tools needed to offer homebuyers and real estate agents a best-in-class homebuying experience, is delighted to announce the arrival of Ben Suttin and Andrew Pinzon to UMortgage’s NXT Mortgage branch. Suttin and Pinzon join UMortgage’s growing roster of talented LOs after leading high-producing branches at Caliber Home Loans and Cardinal Financial. Since the start of 2022, the teams they led have originated a combined $160 million in loan volume. With nearly a decade of industry experience each, the pair marks the latest LOs to migrate to the UMortgage platform from a retail lending background. “I’m thrilled to join the UMortgage platform. Having more lenders to choose from, more loan products, and better rates made it clear that this platform will allow me to better serve my clients,” said Sutton. “The opportunity to partner with Tyler Hodgson [EVP of Growth at UMortgage] and his team will provide me with the support I need to focus on what I do best which is closing loans and providing amazing service!” Pinzon, who spent the last year as an originating Branch Manager at Cardinal Financial, will once again reunite with his long-time partner, Suttin, at UMortgage’s NXT Branch. The two Texans first connected when Pinzon transitioned from LOA to loan officer in 2014. Pinzon quickly climbed the ranks to earn branch management roles at Nations Lending, Caliber, and Cardinal. “Mortgage lending is more than just selling loans, it’s about helping create life-changing opportunities through homeownership.” said Pinzon. “By joining UMortgage and an experienced and successful team with NXT Mortgage, I’ll have more options to enable me to offer my buyers a more accessible and streamlined homebuying experience.” Suttin & Pinzon’s branch add to an already robust presence of UMortgage in San Antonio and the state of Texas as a whole. Tyler Carlston, who has been with UMortgage since April 2022, has established himself as the #1 VA LO in the state of Texas. Since it was founded by Hodgson in 2017, NXT Mortgage powered by UMortgage has grown to become the top brokerage in Texas and one of the fastest-growing companies in the nation, as recognized by INC 5000. If you’re an agent in San Antonio looking to partner with an experienced mortgage professional with more than 20 lenders and hundreds of loan products at their disposal, follow the affiliated links to contact Pinzonor Suttin directly. About UMortgage UMortgage is a mortgage platform built to help loan originators scale their businesses and create life-changing opportunities through homeownership. With LOs licensed nationwide, UMortgage is providing opportunities to create strong communities through financial literacy, support, and homeownership advocacy.

NewsSeptember 25, 2023

Anthony Converti and Tanner Kneipp Join UMortgage Platform

PHOENIX, ARIZ. – Sept. 25, 2023 – UMortgage, a national mortgage platform, is delighted to announce the arrival of two Loan Originators, Anthony Converti and Tanner Kneipp, to its talented roster of mortgage experts. Converti and Kneipp join UMortgage after 11 years and 2 years, respectively, at Movement Mortgage. The pair of Arizona-based Loan Originators are the latest to make the switch from a retail lending platform to independent brokerages, with the best interests of the homebuyers they serve at the forefront of this decision. Converti’s mortgage industry career lifted off when he joined Movement as a mortgage underwriter in 2012. In 2016, he made the switch to loan origination and used his comprehensive mortgage knowledge as an underwriter to offer direct insight that helps his clients avoid some of the common roadblocks loans hit when they approach the final stages of the homebuying process. When asked about the factors that encouraged Converti to make the switch to UMortgage’s innovative mortgage platform, he said, “The excitement here and the opportunity to grow with a CEO who’s motivated to deliver best-in-class support, innovative technology, and incredible pricing were the main factors. To grow my branch, have an opportunity… basically more levers to have at my disposal.” Kneipp joins UMortgage on the cusp of finishing his second full year originating loans. The Peoria, Arizona local used their background in mechanical sales to offer a fresh approach to the homebuying experience to his borrowers. With a blue-collar background, Kneipp prides himself on an up-front approach when consulting with his clients. “One of the main reasons why I joined UMortgage was the opportunity to offer my clients more options and better pricing,” said Kneipp. “Buying a home is a huge financial commitment, and as a UMortgage LO, I’m excited to be able to offer the best pricing and products available throughout their homebuying journey.” UMortgage offers its Loan Originators access to more than 20 lenders and a full suite of loan products. With this robust portfolio at their disposal, UMortgage Loan Originators offer homebuyers a fully customized homebuying experience with a home loan bespoke to each buyer’s individual preferences and needs because one-size doesn’t fit all when it comes to buying a home. Converti and Kneipp are licensed in multiple states from coast to coast. If you’re interested in connecting with either of them to start planning your next home purchase or refinance, you can contact Converti here and contact Kneipp here. About UMortgage UMortgage is a mortgage platform built to help loan originators scale their businesses and create life-changing opportunities through homeownership. With LOs licensed nationwide, UMortgage is providing opportunities to create strong communities through financial literacy, support, and homeownership advocacy.